EXPERIENCE
Senior Product Designer
Mihup
Nov 2020 — Present
Collaborated with Product Leaders to develop business cases and roadmaps across multiple Planned Increments.
1. Facilitated design sprints with Product Managers to align with engineering goals and enhance cross-team collaboration.
2. Led the design of the Virtual Interaction Analyst, analyzed user personas, and optimized user flows improving efficiency by 50%, CSAT by 25%, and compliance by 42% across BFSI, E-commerce, and Automotive sectors
3. Designed the Automated Virtual Agent for Tata Motors, enabling 1B+ voice interactions across 300,000 cars in 25+ languages
4. Improved collaboration by creating Figma prototypes, ensuring smooth handoffs and maintaining technical feasibility
5. Led workshops and design critiques to align stakeholders, gather feedback, and refine user experiences.
Collaborated with Product Leaders to develop business cases and roadmaps across multiple Planned Increments.
1. Facilitated design sprints with Product Managers to align with engineering goals and enhance cross-team collaboration.
2. Led the design of the Virtual Interaction Analyst, analyzed user personas, and optimized user flows improving efficiency by 50%, CSAT by 25%, and compliance by 42% across BFSI, E-commerce, and Automotive sectors
3. Designed the Automated Virtual Agent for Tata Motors, enabling 1B+ voice interactions across 300,000 cars in 25+ languages
4. Improved collaboration by creating Figma prototypes, ensuring smooth handoffs and maintaining technical feasibility
5. Led workshops and design critiques to align stakeholders, gather feedback, and refine user experiences.
Collaborated with Product Leaders to develop business cases and roadmaps across multiple Planned Increments.
1. Facilitated design sprints with Product Managers to align with engineering goals and enhance cross-team collaboration.
2. Led the design of the Virtual Interaction Analyst, analyzed user personas, and optimized user flows improving efficiency by 50%, CSAT by 25%, and compliance by 42% across BFSI, E-commerce, and Automotive sectors
3. Designed the Automated Virtual Agent for Tata Motors, enabling 1B+ voice interactions across 300,000 cars in 25+ languages
4. Improved collaboration by creating Figma prototypes, ensuring smooth handoffs and maintaining technical feasibility
5. Led workshops and design critiques to align stakeholders, gather feedback, and refine user experiences.
Product Designer
Internshala
Sep 2017 — Sep 2020
Internshala Ed tech-platform:
1. Led the UX and enrollment optimization project by researching competitors and gathered insights from the customer support team. Improved information architecture and visuals, resulting in a 12% increase in training completion and a 7% boost in payment rates.
2. Redesigned the Learning Management System and implemented a progress tracker, reducing cognitive load and improving user comprehension and motivation to complete training.
3. Collaborated with marketing and data science teams to deliver a Machine Learning Specialization page, increasing revenue and user engagement.
Internshala recruitment platform:
3. Designed acquisition campaigns like Intern with Icon by conducting user research and understanding the target audience, leading to a 20% increase in new user sign-ups.
4. Led the UX/UI design for the Greatest Internship Ever campaign, creating visually appealing landing pages and contributed to the outreach strategy, achieving recordbreaking user engagement and traffic.
5. Improved the Employer Authentication Module by reducing steps and providing clear, actionable information, which decreased customer service inquiries and enhanced the user experiences.
6. Developed wireframes that effectively aligned stakeholders and ensured the technical feasibility of UX enhancements.
Internshala Ed tech-platform:
1. Led the UX and enrollment optimization project by researching competitors and gathered insights from the customer support team. Improved information architecture and visuals, resulting in a 12% increase in training completion and a 7% boost in payment rates.
2. Redesigned the Learning Management System and implemented a progress tracker, reducing cognitive load and improving user comprehension and motivation to complete training.
3. Collaborated with marketing and data science teams to deliver a Machine Learning Specialization page, increasing revenue and user engagement.
Internshala recruitment platform:
3. Designed acquisition campaigns like Intern with Icon by conducting user research and understanding the target audience, leading to a 20% increase in new user sign-ups.
4. Led the UX/UI design for the Greatest Internship Ever campaign, creating visually appealing landing pages and contributed to the outreach strategy, achieving recordbreaking user engagement and traffic.
5. Improved the Employer Authentication Module by reducing steps and providing clear, actionable information, which decreased customer service inquiries and enhanced the user experiences.
6. Developed wireframes that effectively aligned stakeholders and ensured the technical feasibility of UX enhancements.
Internshala Ed tech-platform:
1. Led the UX and enrollment optimization project by researching competitors and gathered insights from the customer support team. Improved information architecture and visuals, resulting in a 12% increase in training completion and a 7% boost in payment rates.
2. Redesigned the Learning Management System and implemented a progress tracker, reducing cognitive load and improving user comprehension and motivation to complete training.
3. Collaborated with marketing and data science teams to deliver a Machine Learning Specialization page, increasing revenue and user engagement.
Internshala recruitment platform:
3. Designed acquisition campaigns like Intern with Icon by conducting user research and understanding the target audience, leading to a 20% increase in new user sign-ups.
4. Led the UX/UI design for the Greatest Internship Ever campaign, creating visually appealing landing pages and contributed to the outreach strategy, achieving recordbreaking user engagement and traffic.
5. Improved the Employer Authentication Module by reducing steps and providing clear, actionable information, which decreased customer service inquiries and enhanced the user experiences.
6. Developed wireframes that effectively aligned stakeholders and ensured the technical feasibility of UX enhancements.
Graphic Designer
Internshala
Mar 2017 — Sep 2017
1. Increased social media engagement by 30% through visually compelling designs for Instagram and Facebook.
2. Led branding initiatives, including print media and merchandising for events and campaigns, resulting in
positive responses from students and recruitment partners.
3. Enhanced user onboarding experiences by improving UX for key touchpoints and the student partner program.
Interested in working together or discussing a role?
Feel free to contact me.
Gurugram, HR, India
Gurugram, HR, India