Audio player for call center analytics (NDA)
Industry
SaaS
Org
Mihup
Role
Senior Product Designer
Team members
PM, Dev, Head of PM
Used by popular Indian startups across BFSI, E-commerce, EdTech, Automotive, FMCG, and Last-Mile sectors. The platform supported improvements in CSAT and escalation reduction, contributing to outcomes such as a 50% boost in operational efficiency, a 25% increase in CSAT, and a 42% improvement in compliance management.
My Role
Senior Product Designer responsible for UX strategy, interaction design, and component architecture for the audio player. Partnered closely with PMs, engineers, and data teams to design scalable workflows under production constraints.
Reframed the audio player from a media control into a workflow tool for quality analysis and decision-making.
